To deliver top-level service today to customers, technicians and engineers have to be fully equipped to fix issues that would otherwise cost the company time, money, and ultimately, customer satisfaction. Imagine how your customers will react when they learn their tech can’t fix their issue because a part is missing and cannot be replaced promptly.
When businesses began offering solutions instead of products, in the early 90’s demand slowed while competition surged and it became evident that selling spare parts, conducting repairs; reconditioning equipment; carrying out inspections and day-to-day maintenance, and offering technical support, could increase profit margins.
Fast forward twenty years later and customers, suppliers, and users benefit from speedier recognition, higher quality, and lower risks. Here’s why: