Partium Agent Portal

Explore all the features that empower Customer Service Agents to respond to expert requests from users trying to find spare parts.

• Overview of the Agent Portal app
• Get started with Expert Help Requests
• Get started with Inquiries
• How to manage Help requests to confirm parts
• How to confirm a part for an Expert Help Request
• How to track the progress of Expert Help Requests
• How to process an Inquiry to prepare orders for parts
• How to manage My Inquiries