Customer story · ENGEL
ENGEL's customers find the part. Its parts team sends the quote.
ENGEL builds injection molding machines. It put Partium Find into the parts portal it already runs.
The situation
More machines in the field. The same parts team.
Demand for ENGEL's injection molding machines grew for years. Every machine sold is a customer who will one day need a part.
Each part search that ended at the hotline took the parts team's time. ENGEL had to serve a bigger installed base, and sell more spare parts, with the team it had.
ENGEL, in its own figures:
- 750
- Technicians
- 7,000
- Employees
- 1.7 billion
- Company revenue
What ENGEL changed
The search sits inside the portal ENGEL already runs
ENGEL put Partium Find into its parts portal. The portal stayed ENGEL's.
A technician searches with whatever they have: a few words, a part number, the machine they stand at, or a photo.
Semantic Multi-Modal Search finds the part from the words you have, even when the record behind it is messy.
Partium Agent runs beneath every feature of Cockpit and Find. You work in the product; Agent does the work underneath.
When a technician still needs help
The parts team picks up where the search left off
When a technician still needs ENGEL's parts team, they hand the search over from the portal.
The team sees what the technician already tried, and confirms the part from there.
The request arrives with the part identified. The team spends its time on the quote, not the search.
What changed for ENGEL
A growing installed base, the same parts team
At ENGEL, Partium's AI-based spare part search in the ENGEL parts portal lets technicians find parts independently — with fewer part-search hotline calls, more self-served transactions in the shop, and more requests for quotes.
A request that arrives identified becomes a quote the same day. The customer has no reason to buy elsewhere.
See it on your own past part requests
Request a demo. The demo license runs Partium Find on part requests your team has already handled, for aftersales and for the team that runs your portal.