AI-Powered Product Search: Making DIY Life Easier for Customers and Store Associates

Customers want confidence in every parts purchase—whether shopping online or in-store. With Partium’s AI-powered visual search, DIY shoppers can identify the right part from home, while store associates can instantly locate it on the shelf by snapping a pic. Faster service, fewer returns, and a smoother experience for everyone.

Partium DIY Use Cases
Helping DIY Customers Get the Right Part — Every Time

See how Partium’s AI-powered visual search helps DIY shoppers identify the right product or replacement part instantly—reducing returns, improving satisfaction, and making every parts purchase effortless.

 
From Challenge to Impact:
DIY Pain Points Solved by Partium
Challenge Struggle Partium Impact

Customers can’t identify the right part at home or online
Confusing product categories, missing part numbers, or worn/broken items lead to cart abandonment and lost sales
Customers can identify parts instantly using visual search—even without packaging or part numbers—leading to 3x higher conversion when used

Store associates waste time searching or guessing SKUs
Associates walk back and forth to check bins or rely on expert help, delaying support and reducing floor efficiency
Associates scan the part with a mobile device, instantly locating SKUs, stock status, price, and location—no guesswork needed

Misplaced or returned parts slow down operations
Time is lost figuring out what a part is and where it belongs, especially during restocking or returns
Rapid search and identification speeds up the quoting process and improves customer response times

Customer support teams are overwhelmed by repetitive part ID questions
Agents spend valuable time reviewing photos and product descriptions manually
Shoppers self-serve with AI search in the app, reducing support load and resolution time by up to 50%
Smarter Part Search and Product Discovery with AI
The Measurable Impact That Makes DIY-Leaders go with Partium

Help Customers Find Parts Instantly

Cut lookup time by up to 70% with AI-powered visual search that makes finding the right part fast and effortless.

Reduce Frustrations

Fewer misorders mean faster resolutions, fewer returns, and happier, more loyal customers.

Support Store Associates

Equip associates with accurate, AI-powered part search tools to quickly locate SKUs and assist customers on the spot.

Drive Customer's Mobile Experience

Deliver a seamless in-app experience with visual search that lets customers identify and buy products anytime, anywhere.

Learn More About Parts Search &nbsp;&nbsp;<img src="https://get.partium.io/hubfs/assets/images/website%20revamp%202024/Icons/partium_cta_gear_talk_wht_01.svg" width="24" height="24" style="vertical-align: middle; align='right'">

 

Get your project done faster without delays or second trips to the store. Whether you’re fixing a washing machine or restoring a vintage bike, Partium makes it easy to get the job done right
Ready to unlock these benefits for your DIY Shop Experience?
Partium delivers—with implementation in just four weeks.
Click here to learn how.
The Real-World Impact That Makes DIY Teams Choose Partium

"Our team uses Partium daily—it’s like having a parts expert in your pocket. It saves time and keeps things moving." — District Lead, DIY Retail Chain

“We used to get hundreds of calls a week asking, ‘Do you have this part?’ Now customers snap a photo and find it instantly. It’s changed how we support them.” — CX Manager, Home Improvement Retailer

“I’m not a parts expert—but with this tool, I don’t need to be. I just take a picture and it tells me exactly what it is and where to find it.”
— In-Store Associate, DIY Retail

Partium fits seamlessly into your existing tools –
from CMMS to ERP systems.

 

Parts Intelligence Icon PARTIUM
PARTS INTELLIGENCE AI-powered visual &
semantic part search
CMMS / Work Order Systems
Search Trigger
CMMS / Work Order Systems
Search parts directly from service orders or maintenance tasks
ERP / Material Master
Data Sync + Enrichment
ERP / Material Master
Enrich and harmonize existing parts data automatically
Inventory Management
Catalog Visibility
Inventory Management
Improve stock accuracy with deduplicated, searchable part records
Procurement Tools
Part Matching + Sourcing Intelligence
Procurement Tools
Enable alternative sourcing, OEM conversion, and vendor cross-matching
Supplier Portals / Webshops
Visual Search Integration
Supplier Portals / Webshops
Embed visual part search for end-user or customer self-service
Analytics & Reporting Tools
Structured Data Outputs
Analytics & Reporting Tools
Use clean part data to drive decision-making and track KPIs

These Teams Made the Switch. Here's What Happened: