Case Study:

Home Depot X Partium

How Home Depot managed to optimize part search-related processes using Partium

At a Glance

Partium’s advanced part recognition technology is fully integrated into Home Depot’s customer app, helping both consumers and professionals instantly identify and find parts—no matter their condition—using just a phone scan. With over 500,000 monthly searches and 20% quarterly growth, Partium streamlines the customer journey, boosts satisfaction, and delivers a 3x higher conversion rate when users engage with visual search. Store associates also benefit, quickly locating SKUs and resolving misplaced items, making Partium a key driver in Home Depot’s digital strategy

 

Table of Contents
2347
Locations Worldwide 
470100
Company Employees
147000000000
Company revenue

The Benefits

Partium´s combined search functionality is a key element of Home Depot´s widespread customer app. Consumers and professionals in the US use the fully integrated Partium feature to identify products or fi nd similar alternatives. Right where the customer journey begins, at home. Over 500,000 times per month. And this number grows by 20% every quarter.

User satisfaction is high because Partium enables the identification of broken and very dirty parts. Also the tricky things like fasteners are covered. And it also enables to identify product concepts, so the suggested products don´t need to look exactly like the product the customer actually scans.

 

The Results

  • 20% quarter over quarter increase in usage
  • Currently more than 500,000 searches per month
  • More than 3.4 million searchable SKUs
  • 3x higher conversion rate on app when user engages with visual search
  • Part Search is a key element of the Home Depot mobile strategy

 

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3 main reasons why you should use Partium

1. Identify & find parts wherever you are

With a simple item scan performed with their phones, customers can find parts in no-time.

2. Empower store

Associates from day 1 Easily locate SKUs around the store or the warehouse and check their price, stock, etc. in a snap.

3. Easily relocate misplaced parts

Scan any misplaced part and see where it belongs to speed up decluttering.
Ready to Transform your Supply Chain Operations?

Book some time with our solutions experts to learn how Partium Parts Intelligence can drastically reduce search times, help you access better parts data, and empower supply chain teams to drive strategic initiatives—such as reducing excess inventory.

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